Rise of Chatbots
This is an era of AI (Artificial Intelligence) and as an industry we are rapidly adopting the AI technologies into the businesses to go more faster, make more profits while increasing the customer satisfaction and engagement. One such popular adoption is a ChatBot !! According to the surveys conducted, 90% of the apps installed are used only once and people spend more time on messaging apps than on social networking sites, making the messaging platforms new social networks today !! Businesses and brands have sensed it and moved to the messaging platforms to host the ChatBots to be right there, where the customers are. Messenger, WeChat, Skype, Slack and bunch of other messaging apps are now hosting ChatBots on their platforms, with all this you as a customer can now chat with CNN to get the news or to book the flowers for your Bae or order your favourite pizza by chatting on your messaging application that you use a dozen times a day and you do not need to download an...